The language interpretation industry today offers an entire variety of solutions. But as expected, they will not all be the same. The moment you’ve made a choice, it will be very time consuming and costly to change platforms and begin over, so you need to ensure that you get it right the first time.
Below are effective tips you can use when selecting an interpreter management solution that matches your needs:
When buying an interpreter platform or any other type of business software, always ask the total costs up front. You will find many out there that may look reasonably priced in the beginning, until they start exceeding your budget as they are slowly integrated into your operations.
If you’re a health care provider or engaged in a business that handles people’s health information in any manner, choose an interpreter platform that is compliant with Health Insurance Portability and Accountability Act. Note that a document data security policy is one of the HIPAA’s requirements, so your provider should have one.
How easily can you tweak the system to suit your specific needs? Will there be a cost, and if so, how much? Or what’s the cost of getting a new report interface?
Geography, unique billing permutations, interpreter qualifications, consumer variants according to industry – these can be too much for the usual date, time and location data system to handle. Go with a platform that can deep into your current and future needs.
Select a platform that comes with a dedicated 24/7/365 customer service hotline that you can call – not email – whenever help is necessary.
There are many new brilliant talents today, but if a company has been around for at least five years, you know they’re doing something great, or they wouldn’t have survived that long. And do stick to a company with language interpretation as its core industry, rather than one that provides similar solutions for various other industries, such as construction or janitorial services.
If you’re not impressed with the software, you should be provided a means of recovering your data, and you should be informed beforehand about the process involved. Additionally, the contract should cover a reasonable period – not too long that you’ll be trapped in it and canceling would cost you much.
Choose a provider with a reputation for reliable data backups, and one that will provide a security and technology rundown before you finalize the contract.
License + Insurance
Lastly, go with a provider with the right license and the right insurance coverage. You should know their DUNS number and state of incorporation, and of course, they should have a Federal Tax ID.